Shipping policy

Shipping Policy

Delivery & Shipping

We are committed to providing fast and secure delivery so that you can enjoy your caviar and other products in optimal conditions.

Beleaev Caviar  and other Chilled products  - Are  delivered in temperature-controlled packaging to guarantee product integrity. Each tin is placed on a cooling element and packed inside a discreet, unbranded box to ensure an unbroken cold chain from our facility to your doorstep.

Frozen Goods - Presently need to go into a poly box (we are constantly on the lookout for an alternative to these) with recyclable ice packs.

Ambient Products - Generally due to the nature of these products they do not require any special packaging.  Items in glass containers will be wrapped carefully in padded paper or bubble wrap if necessary.

1. CAVIAR DELIVERY

Delivery Method

We use DHL and DPD services for eligible delivery options, depending on the destination and selected delivery option.

  • We dispatch Monday to Friday. Orders placed before 2 pm are dispatched the same day for next-day delivery by end of the day. Orders placed after 2 pm are dispatched on the next working day for delivery by end of the day.
  • Orders placed on Friday before 2 pm arrive on Saturday by end of the day. Orders placed on Friday after 2 pm and at the weekend are dispatched on Monday for delivery on Tuesday by end of the day.
  • For addresses in London Zones 1, 2 and 3, we offer same-day delivery by end of the day.

Delivery Times

  • United Kingdom (UK): 24 hours
  • European Union (EU): 24-72 hours
  • United Arab Emirates (UAE):
    • Dubai: delivery from 3 hours
    • Other Emirates: delivery within 24 hours

Delivery Costs

United Kingdom (UK)
  • Next-day delivery, Monday to Friday, by end of the day: £9.50
  • Next-day delivery by 12 pm, Monday to Friday: £14
  • Saturday delivery by end of the day: £16
  • London same-day delivery, Monday to Friday, by end of the day: £25
  • Orders over £150: FREE DELIVERY on all UK delivery options
Europe
  • Portugal, Spain, Germany, Austria: €15
  • Ireland: €30
  • Belgium, Netherlands, Luxembourg: €40
  • France, Italy: €40
  • Poland, Czech Republic, Slovakia, Hungary: €40
  • Romania, Bulgaria, Greece, Croatia: €40
  • Sweden, Norway, Denmark, Finland: €40
  • Latvia, Lithuania, Estonia: €40
  • Orders over €200: FREE DELIVERY to all European destinations listed above
United Arab Emirates (UAE)
  • Free delivery on all caviar orders

2. GOURMET DELIVERY (UK ONLY)

Available exclusively in the United Kingdom.

Delivery Method

We use DHL and DPD services, depending on the destination and selected delivery option.

Delivery Times

  • Orders placed from Monday morning to Thursday morning are delivered within 1–3 business days, depending on the product category.
  • Orders placed from Thursday afternoon to Sunday evening are dispatched on the following Monday.

Delivery Costs

  • Next-day Monday to Friday delivery, by end of the day: £9.50
  • Next-day delivery by 12 pm: £14
  • Orders over £150: FREE DELIVERY on both delivery options

Delivery Zones

  • United Kingdom (UK)

Seasonal Delivery Notice

During the festive seasons, courier networks across the UK and Europe are experiencing exceptionally high volumes.
While we dispatch all BELEAEV CAVIAR & GOURMET orders promptly and under strict cold-chain control, delivery times may occasionally extend to 1-3 business days.

We sincerely apologise for any inconvenience this may cause.
Unfortunately, these seasonal delays are beyond our control - however, cold-chain integrity, freshness and product quality are always fully maintained.