Subscriptions

Thank you for choosing a Beleaev subscription. In return for a minimum commitment of three paid subscription cycles, we are pleased to offer a price reserved exclusively for our subscribers.

1. Your subscriber price

• Monthly delivery: save 25% on every subscription order.
• Delivery every two months: save 20% on every subscription order.
• Delivery every three months: save 15% on every subscription order.

The subscriber price applies automatically to each recurring order while your subscription remains active. The price, frequency and recurring amount for your selection are shown before checkout.

2. How the subscription starts

1. Select Subscribe & Save on an eligible product page.
2. Choose your delivery frequency and review the recurring price.
3. Complete checkout. This creates your subscription and places your first order.

A subscription cycle is treated as completed for the minimum commitment once its order has been successfully paid, prepared and handed to the carrier. This operational definition does not affect your statutory rights or the legal allocation of risk during delivery.

3. If you subscribed by mistake

First order: email orders@beleaev.com within 24 hours of placing the order. We can stop the order only if it has not entered preparation or been dispatched.

Subscription: if you accidentally selected a subscription, contact us within 14 calendar days after receiving your first delivery. We will cancel future renewals under our subscription mistake policy. A correctly supplied perishable order that has already been dispatched remains chargeable unless it is faulty, damaged, not as described, or the law requires otherwise.

These time limits do not restrict your statutory rights.

4. Minimum commitment and ordinary cancellation

Each subscription has a minimum commitment of three paid subscription cycles: the initial order followed by two recurring orders. After the 14-day subscription mistake period, ordinary cancellation becomes available once cycle 3 has been completed.

Skipping, pausing or rescheduling an order does not complete a paid cycle. We do not charge all remaining cycles as an early termination fee and do not retrospectively reclaim subscription discounts. This section does not affect statutory rights, valid product claims or a confirmed Beleaev processing error.

5. After the minimum commitment

After cycle 3, your subscription continues at the selected frequency until you cancel it. You can cancel through Subscription management in your account or by emailing orders@beleaev.com. We will confirm the cancellation in writing.

Cancelling a subscription stops future renewals. It does not automatically cancel an order that has already been charged, prepared or dispatched.

6. Managing a delivery

Available subscription controls may include skipping the next order, rescheduling a delivery, changing an eligible product or quantity, updating your address or payment details, and requesting a pause. Use Subscription management in your account or email orders@beleaev.com.

Please make changes before the next renewal is processed. If an order has already entered preparation, we may be unable to change or stop it.

7. Payments, prices and failed charges

Payment is taken at the start of each cycle using your saved payment method. A failed payment does not complete a subscription cycle and the order will not be dispatched until payment succeeds. We will notify you before any change to your subscription price takes effect.

8. Delivery and chilled products

Please keep your delivery address and contact details current. Caviar and other chilled foods require prompt receipt and correct refrigeration. Follow the storage instructions supplied with your order.

9. Damaged, faulty or incorrect orders

Contact orders@beleaev.com as soon as possible, preferably within 24 hours of delivery. Include your order number, photographs of the outer packaging, delivery label, insulation, cooling materials and product, together with a short description of the issue.

Keep the product refrigerated and do not dispose of it unless we confirm that you may do so. Where safe, lawful and appropriate for chilled food, we may arrange a return or collection for inspection before deciding the appropriate remedy. A request for evidence or inspection does not remove your statutory rights, and reporting outside 24 hours does not automatically invalidate a genuine claim.

10. Contact and statutory rights

For subscription changes, cancellation requests or product concerns, email orders@beleaev.com or use our contact page.

Nothing on this page limits your rights under applicable UK consumer law, including your rights where goods are faulty, damaged or not as described.